FAQ's


Last updated May 18th, 2020

Shipping Questions:

Q: Where is my order?

A: Once your order has shipped, you will receive an email from us with your tracking information. If you have not received this email, your item is still processing and will be shipped out shortly. If you placed your order more than 10 business days ago, and you still have not received an email from us, please reach out to us at business@wish.com 


Q: Can you ship to PO Boxes?

A: Due to COVID-19 restrictions, we currently aren’t able to ship to PO Box addresses.


Q: Which countries do you ship to?

A: Due to COVID-19 restrictions, we are currently able to ship to the United States, Canada, Mexico, and most countries in Europe. If for some reason we are unable to ship to your final address, you will be fully refunded.


Q: Do you charge shipping?

A: Wish Wholesale offers free shipping on all orders!


Q: When will my order be shipped out (fulfilled)?

A:  Once an order is received, we will fulfill it from the nearest warehouse(s) where inventory is available. Since your order might be coming from multiple warehouses, please allow up to 7 business days for all items to be fulfilled and shipped. Fulfillment time may vary based on location due to local or international logistics restrictions. 


For large orders, please expect your order to arrive in more than one package. You will receive a confirmation email once the order is fulfilled.


Q: How long will it take for my order to arrive?

A: Most orders arrive within 4 weeks of fulfillment. However, in order to pass on the lowest possible prices to you, please allow up to 6 weeks for your order to arrive. If it hasn’t arrived by then, please contact us at business@wish.com. For more information on shipping times check our shipping guide

Return/Refund Questions:

Q: Can I cancel my order?

A: You are allowed to cancel your order within 4 hours of completing your purchase. After that, we will not be able to cancel your order.


Q: What happens if my items don’t arrive/are damaged upon arrival?

A: For missing items, please check for an email from us stating that certain items have been refunded. Certain products may be out of stock at the time of fulfillment, and others cannot ship to certain locations. If you haven’t received a refund email, please email us at business@wish.com so we can look into this issue further.


For damaged items, you have 7 calendar days from delivery to let us know which items have been damaged. A picture of the damaged items is required, and can be sent to business@wish.com. Once we have the necessary information, we can look into resolving this issue for you.


Q: What is your return policy?

A: Check our return policy here


Q: Is there a minimum order value or quantity?

A: There is a minimum order value of $50, but there is no minimum order quantity for each product. For orders less than $50 we recommend you shop on the Wish app
 

Q: When can I create a request for a return/refund?

A: You can create a request for a return/refund after you receive your order and within 30 days of delivery.


Q: Why was my order partially refunded?

A: Orders can be refunded for multiple reasons. Here are the most common reasons:

  • The refunded items were out of stock at the time of fulfillment
  • The refunded items are not available to customers with your shipping location
  • Your shipping address is non-deliverable 
  • Your shipping address is a PO Box
General Questions:

Q: What is Wish Wholesale?

A: Wish Wholesale is a wholesale website providing online and physical store owners with easy access to a curated selection of Wish's top-rated items for re-selling purposes. 


Q: Why should I buy from Wish Wholesale?

A: All Wish Wholesale items are proven best sellers with high demand and an average 4.5/5 rating on Wish.com. This combination of a user-friendly platform and unbeatable wholesale prices makes it the ideal one-stop shop for all businesses.


Q: How do I pay for the order I placed?

A: You can pay online through our secure checkout portal with a credit card or PayPal account.


Q: How can I contact you if I have any questions?

A:   We encourage you to first try and find the answer to your question in the FAQ’s, but if it’s not here, you can contact us through these channels:

Email: business@wish.com (preferred)

Send us a message through our Contact Page


Q: When will you be replenishing inventory?

A: Inventory replenishment varies for each item, but your feedback helps us to understand which products you would like so that we can prioritize those. Fill out this form to let us know which items you’d like to see.


Q: What are the terms of service for the program?

A: Please read the terms of service before making a purchase on our website. By making a purchase on our site, you are accepting the terms of service for the program.


Q: Am I responsible for VAT (Value-added tax)?

A: Yes, after you purchase products from Wish Wholesale, you own the title of the goods. You can resell them anywhere and at any price. You are solely responsible for any VAT that occurs during your sales.

 

If you couldn't find your answer in this list, please send us an email at business@wish.com and one of our customer success representatives will get back to you as soon as possible! Thank you for shopping with Wish Wholesale.


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