FAQ's

Last Updated: March 5, 2020

Q: What is Wish Wholesale?

A: Wish Wholesale is a B2B program on Wish, providing online and physical store owners with easy access to a curated selection of Wish's top-rated items for re-selling purposes. 

 

Q: Why should I buy from Wish Wholesale?

A: All Wish Wholesale items are proven best sellers with high demand and an average 4.5/5 rating on Wish.com. This combination of a user-friendly platform and unbeatable wholesale prices makes it the ideal one-stop shop for all businesses.

 

Q: How do I pay for the order I placed?

A: You can pay online through our secure online website. 

 

Q: How long will it take for my order to arrive?

A: Most orders arrive within 4 weeks of fulfillment. However, in order to pass on the lowest possible prices to you, please allow up to 6 weeks for your order to arrive. If it hasn’t arrived by then, please contact us at business@wish.com.

 

Q: What is the minimum order quantity?

A: There is no minimum order quantity for Wholesale items. However, final sale branded items have a minimum order quantity of 5 pieces.

 

Q: How can I contact you if I have any questions?

A:  You can contact us using the following channels:

Email: business@wish.com (preferred)

Send us a message through our Contact Page

 

Q: How long does it take for fulfillment?

A:  Once an order is received, we will fulfill it from the nearest warehouse(s) where the inventory is available. Since the items from your order might be coming from multiple warehouses, please allow up to 7 business days for all items to be fulfilled and shipped out. Fulfillment time may vary based on location due to local or international logistics restrictions. 

Because we are grouping your ordered items as much as possible, please expect your order to arrive in more than one package. You will receive a confirmation email once the order is fulfilled.  

 

Q: What is the return policy?

A: Check our return policy here

Q: Why do you charge shipping?

A: By charging shipping, we are able to pass on the lowest possible product costs to you, and please note that all shipments are TTD, meaning import taxes and customs are prepaid by Wish so you will not need to worry about those. 

 

Q: What happens if my items don’t arrive/are damaged upon arrival?

A: While we strive to minimize these cases, we understand that items may be damaged in transit and some may not arrive. If this happens, you have 7 calendar days from delivery to let us know if items are damaged/didn’t arrive. The way to alert us is by filling out this form which will ask for both pictures and descriptions. If you don’t contact us within 7 days of delivery, we will not be able to process refunds for these items.

Q: When will you be replenishing inventory?

A: Inventory replenishment varies for each item, but your feedback helps us to understand which products you would like so that we can prioritize those. Fill out this form to let us know which items you’d like to see.

 

Q: How do I accept the terms of service for the program?

A: By making a purchase on our site, you are accepting the terms of service for the program.

 

Q: When can I request a refund?
A: You can request either before the order is shipped or after you receive the products, with conditions met. After the order is shipped, the shipping fee is non-refundable.

 

Q: Am I responsible for the VAT tax? 

A: Yes, after you purchase the products from Wish Wholesale, you own the title of the goods. You can resell it anywhere and at any price. You are solely responsible for any VAT tax that occurred during your sales.

 

Q: Are there any countries you don't ship to?

A: Yes. We will not fulfill orders to the following countries: ZA, DK, CO, CL, AR, BR

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