We offer full refunds and returns for any missing items/items damaged upon arrival.
- Photos are required to process a refund for damaged items
- Photos/Return requests must be submitted within 7 days of delivery
- Examples of acceptable photos are shown below
- Because some orders are shipped in multiple packages, please check your order information to make sure all shipments have been delivered
- Some items may be out of stock at the time of purchase, and subsequently refunded. Please check your email to see if any missing items have been refunded.
- If part of your order hasn’t arrived within 8 weeks of order date, please submit a refund request and our team will get back to you as soon as possible.
- Items in the ‘Brand Bundles’ collection are final sale and non-refundable.
- Wish Best-Seller Boxes are final sale and non-refundable
- Items in the ‘Facemasks’ collection are final sale and non-refundable.
- Reorders are non-refundable (items that have been purchased previously)
- Gift cards are non-refundable to original purchase method
IF YOUR ITEMS QUALIFY, FOLLOW OUR QUICK 2-STEP PROCESS:
(Steps 1 and 2 must be completed within 30 days of your order’s delivery)
STEP 1: Create a request in our returns portal so we know which items are being returned. Please include photos of the damaged items here as well.
STEP 2: Pending review from our team, your return request will be processed.